OV - Notice history

Our connectivity provider has advised that they will be undertaking work. No service disruption is anticipated but this will result in a loss of resilience for the OTT service.

Service will be failed over to resilience side. No service disruption is anticipated but there will be increased risk when the failover takes place.

We are undertaking an IPX software upgrade. It is possible that there could be some minor service disruption for a period of up to 15 minutes during the maintenance window.

Our Packet Gateway Vendor, Nokia, has requested we perform a reboot of the standby node to resolve a non-service impacting issue.

As this is the standby node, no impact is expected, however all services will be monitored during the window.

We are undertaking an IPX software upgrade. It is possible that there could be some minor service disruption for a period of up to 15 minutes during the maintenance window.

We are undertaking an IPX software upgrade (part 2 of 2). It is possible that there could be some minor service disruption for a period of up to 15 minutes during the maintenance window.

We will be performing planned maintenance during a 2-hour window. Service disruption is expected to eSim/eConnect management platform only with no impact on OVOne or sim connectivity. Downtime anticipated to be under 1 hour. We will provide updates as work progresses.

Our connectivity provider is undertaking work. No service impact is expected but there is increased risk due to the loss of service resilience for a period during the maintenance window.

We are undertaking an IPX software upgrade. It is possible that there could be some minor service disruption for a period of up to 15 minutes during the maintenance window.

We are having to undertake emergency work on our IP Packet Core. No service impact is anticipated but there will be increased risk for a short period due to the loss of resilience.

A new release will be deployed with no downtime but we are introducing breaking changes to our Data Caps APIs and default SIM tagging behaviour. We are making these updates to improve consistency and align our data formats.

Please review the changes below to ensure your integrations are updated before the release.

1. Data Caps API Updates

We are updating field names and payload units across the following endpoints:

• GET /v1/data_caps/sim/{iccid}

• POST /v1/data_caps/sim/{iccid}

• PUT /v1/data_caps/sim/{iccid}

• POST /v1/provisioning/batch

Field & Unit Changes:

• byte_limit is changing to data_limit

• byte_alert_thresholds is changing to alert_thresholds

• Unit Shift: All data cap values will now be represented in megabytes (MB) instead of bytes.

2. Default SIM Tag Naming

To make identifying resources easier, the default tag applied to SIM cards will now dynamically reflect your partner name instead of using a generic string.

• Old behavior: All partners received the tag "Default"

• New behavior: Partner A receives "Partner A", Partner B receives "Partner B", etc.

Required Action Items

To avoid runtime errors or broken workflows, please update your codebases and systems to account for the following before the deployment date:

• Update API Payloads: Modify your JSON deserialization and parsing logic to use the new data_limit and alert_thresholds fields.

• Adjust Data Calculations: Convert any application logic handling these endpoints from bytes to MB.

• Update Tag Filters: If you have any automated workflows, scripts, or UI filters that look specifically for the literal string "Default", update them to look for your specific partner tag name.

If you have any questions or need support please reach out to us through your usual support channel.

We will be performing planned maintenance during a 4-hour window. Service disruption is expected to OVOne and eSim/eConnect platform, with downtime anticipated to be under 1 hour. We will provide updates as work progresses.

Please note that the scheduled maintenance has been cancelled. All services will remain online, and no downtime is expected. We will notify when this work is rescheduled.