OV - Notice history

All systems operational

Operational

VFNL Profile - Operational

100% - uptime
Jul 2026 · 99.500%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026

MANX Profile - Operational

100% - uptime
Jul 2026 · 99.500%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026
Operational

Data - Operational

100% - uptime
Jul 2026 · 100.00%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026

Voice - Operational

100% - uptime
Jul 2026 · 100.00%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026

SMS - Operational

100% - uptime
Jul 2026 · 99.500%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026
Operational
100% - uptime

MAP Platform Availability - Operational

100% - uptime
Jul 2026 · 100.00%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026
100% - uptime

PIP Platform Availability - Operational

100% - uptime
Jul 2026 · 100.00%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026

eSIM - Operational

100% - uptime
Jul 2026 · 100.00%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026

OTA - Operational

100% - uptime
Jul 2026 · 100.00%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026

vVLR - Operational

100% - uptime
Jul 2026 · 100.00%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026

OTT - Operational

100% - uptime
Jul 2026 · 100.00%Aug · 100.00%Sep · 100.00%

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Jul 2026
Aug 2026
Sep 2026

Notice history

Sep 2026

No notices reported this month

Aug 2026

Planned work resulting in loss of resilience on OTT service
  • Completed
    31 08 2026 at 11:00 PMUTC
    Completed
    31 08 2026 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    31 08 2026 at 9:00 PMUTC
    In progress
    31 08 2026 at 9:00 PMUTC
    Maintenance is now in progress
  • Planned
    27 08 2026 at 8:59 AMUTC
    Planned
    27 08 2026 at 8:59 AMUTC

    Our connectivity provider has advised that they will be undertaking work. No service disruption is anticipated but this will result in a loss of resilience for the OTT service.

Emergency Maintenance - Diameter Routing Agent (DRA) failover
  • Completed
    13 08 2026 at 11:00 PMUTC
    Completed
    13 08 2026 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    13 08 2026 at 8:00 PMUTC
    In progress
    13 08 2026 at 8:00 PMUTC
    Maintenance is now in progress
  • Planned
    13 08 2026 at 7:17 AMUTC
    Planned
    13 08 2026 at 7:17 AMUTC

    Service will be failed over to resilience side. No service disruption is anticipated but there will be increased risk when the failover takes place.

IPX Planned Work (Part 2 of 2)
  • Completed
    11 08 2026 at 11:36 AMUTC
    Completed
    11 08 2026 at 11:36 AMUTC

    Due to unforeseen issues, tonight's maintenance has been cancelled and will be reschedule for early September.

    We apologise for any inconvenience caused.

  • Planned
    03 08 2026 at 4:39 PMUTC
    Planned
    03 08 2026 at 4:39 PMUTC

    We are undertaking an IPX software upgrade. It is possible that there could be some minor service disruption for a period of up to 15 minutes during the maintenance window.

OV Packet Gateway Maintenance
  • Completed
    11 08 2026 at 5:11 PMUTC
    Completed
    11 08 2026 at 5:11 PMUTC

    Maintenance has completed successfully. No issues seen during standby PGW reboot.

  • In progress
    11 08 2026 at 5:00 PMUTC
    In progress
    11 08 2026 at 5:00 PMUTC
    Maintenance is now in progress
  • Planned
    10 08 2026 at 9:31 AMUTC
    Planned
    10 08 2026 at 9:31 AMUTC

    Our Packet Gateway Vendor, Nokia, has requested we perform a reboot of the standby node to resolve a non-service impacting issue.

    As this is the standby node, no impact is expected, however all services will be monitored during the window.

IPX Planned Work (Part 1 of 2)
  • Completed
    10 08 2026 at 6:39 PMUTC
    Completed
    10 08 2026 at 6:39 PMUTC

    Tonight's maintenance has been cancelled and will be rescheduled.

  • Planned
    03 08 2026 at 4:38 PMUTC
    Planned
    03 08 2026 at 4:38 PMUTC

    We are undertaking an IPX software upgrade. It is possible that there could be some minor service disruption for a period of up to 15 minutes during the maintenance window.

Jul 2026

Core Connectivity maintenance resulting in loss of resilience.
  • Completed
    30 07 2026 at 2:00 AMUTC
    Completed
    30 07 2026 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress
    29 07 2026 at 10:00 PMUTC
    In progress
    29 07 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Update
    22 07 2026 at 8:06 AMUTC
    Update
    22 07 2026 at 8:06 AMUTC
    Maintenance didn't start yet.
  • Update
    21 07 2026 at 2:23 PMUTC
    Update
    21 07 2026 at 2:23 PMUTC

    The originally planned IPX part 2 upgrade has been cancelled and will be rescheduled to a later date. Planned work is taking place on Core network connectivity. No service impact is anticipated but there is an increased risk due to loss of resilience for a period within the maintenance window.

  • Planned
    14 07 2026 at 1:32 PMUTC
    Planned
    14 07 2026 at 1:32 PMUTC

    We are undertaking an IPX software upgrade (part 2 of 2). It is possible that there could be some minor service disruption for a period of up to 15 minutes during the maintenance window.

eSim/eConnect platform Infrastructure maintenance
  • Completed
    29 07 2026 at 9:00 AMUTC
    Completed
    29 07 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    29 07 2026 at 7:00 AMUTC
    In progress
    29 07 2026 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    22 07 2026 at 8:43 AMUTC
    Planned
    22 07 2026 at 8:43 AMUTC

    We will be performing planned maintenance during a 2-hour window. Service disruption is expected to eSim/eConnect management platform only with no impact on OVOne or sim connectivity. Downtime anticipated to be under 1 hour. We will provide updates as work progresses.

Loss of service resilience
  • Completed
    29 07 2026 at 1:00 AMUTC
    Completed
    29 07 2026 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progress
    28 07 2026 at 10:00 PMUTC
    In progress
    28 07 2026 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    14 07 2026 at 2:10 PMUTC
    Planned
    14 07 2026 at 2:10 PMUTC
    Maintenance didn't start yet.
  • In progress
    14 07 2026 at 2:06 PMUTC
    In progress
    14 07 2026 at 2:06 PMUTC
    Maintenance is now in progress.
  • Planned
    14 07 2026 at 1:59 PMUTC
    Planned
    14 07 2026 at 1:59 PMUTC

    Our connectivity provider is undertaking work. No service impact is expected but there is increased risk due to the loss of service resilience for a period during the maintenance window.

IPX Maintenance
  • Completed
    27 07 2026 at 11:00 PMUTC
    Completed
    27 07 2026 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    27 07 2026 at 8:00 PMUTC
    In progress
    27 07 2026 at 8:00 PMUTC
    Maintenance is now in progress
  • Update
    21 07 2026 at 2:12 PMUTC
    Update
    21 07 2026 at 2:12 PMUTC

    IPX traffic will be failed over during this maintenance window but the originally planned IPX upgrade will be rescheduled to a later date. The maintenance window is being shorten with the risk of service disruption less likely.

  • Planned
    14 07 2026 at 1:29 PMUTC
    Planned
    14 07 2026 at 1:29 PMUTC

    We are undertaking an IPX software upgrade. It is possible that there could be some minor service disruption for a period of up to 15 minutes during the maintenance window.

SMS with no content
  • Resolved
    UTC
    Resolved

    All testing has been successful. The full fix has been deployed.

    Please raise a ticket if you would like to receive a report into this incident.

  • Update
    UTC
    Update

    We implemented a fix and are currently monitoring the result. Initial results look positive, we are continuing to test and monitor.

  • Update
    UTC
    Update

    Engineers are continuing to work on a fix. We still have no estimated time to resolution.

  • Identified
    UTC
    Identified

    Engineers are continuing to work on the issue. The problem has been isolated, we will provide a further update once an estimated time to resolution is known.

  • Update
    UTC
    Update

    Engineers are continuing to investigate. We have no estimated time to resolution at this stage.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports from customer advising that MO sms have no content. Updates to follow.

Jul 2026 to Sep 2026

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